How to apply for Indonesia eVOA: A step-by-step guide

Indonesia eVOA, or Electronic Visa on Arrival, is the online alternative to the regular Visa on Arrival (VOA) obtained at the airport/border upon arrival. 

The online eVOA is identical in its conditions to the physical VOA. The main difference is that, with eVOA, you can pay for your visa before you arrive. And, you don’t have to queue to pay the VOA fee at the airport/border.

In this article, you will learn everything about the Indonesia eVOA, including how to apply and extend it.

If you haven’t already, take a few minutes to read the Indonesia Visa Guide to learn about various visa options for tourists, their eligibility and requirements. 

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Indonesia eVOA validity

Indonesia eVOA is valid for 90 days from the date of issue. You must enter Indonesia before your eVOA expires; otherwise, you would need a new visa. 

The last day you can enter will be written on the eVOA. You will get 30 days of stay even if you enter on the last day of your eVOA validity.

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Allowed duration of stay

With eVOA, you are allowed to stay up to 30 days (without an extension) in Indonesia.

The day you enter Indonesia is considered Day 1. The last day you are allowed to stay in Indonesia is indicated by “Valid Until” on your “Stay Permit” sticker in your passport.

For example, if you enter on 01 Sep, you must leave Indonesia on or before 30 Sep.

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Allowed number of entries

The Indonesia eVOA is single-entry only.

If you leave Indonesia, your eVOA becomes void and you would need another one to re-enter. 

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Allowed ports of entry

Using eVOA, you can enter Indonesia from almost any international airport, seaport, and land border checkpoint, including Bali and Jakarta. If you’re arriving in Indonesia on a commercial flight, chances are that eVOA will be accepted.

Here is the complete list of ports that accept eVOA.

1. International Airports

Island/Region	International Airports
Java	Soekarno Hatta International Airport (CGK), Jakarta, West Java Kertajati International Airport (KJT), Bandung, West Java Yogyakarta International Airport (YIA), Yogyakarta, Central Java Juanda International Airport (SUB), Surabaya, East Java
Bali	I Gusti Ngurah Rai International Airport (DPS), Denpasar
West Nusa Tenggara	Lombok International Airport (Zainuddin Abdul Majid International Airport) (LOP), Lombok, West Nusa Tenggara
Sumatra	Sultan Iskandar Muda International Airport (BTJ), Aceh, Sumatra Kualanamu International Airport (KNO), North Sumatra, Sumatra Sultan Syarif Kasim II International Airport (PKU), Riau, Sumatra Minangkabau International Airport (PDG), West Sumatra, Sumatra
Riau Islands	Hang Nadim International Airport (BTH), Riau Islands
Kalimantan	Sultan Aji Muhammad Sulaiman Sepinggan International Airport (BPN), East Kalimantan
Sulawesi	Sam Ratulangi International Airport (MDC), North Sulawesi Sultan Hasanuddin International Airport (UPG), South Sulawesi
Papua	Sentani International Airport (Dortheys Hiyo Eluay International Airport) (DJJ), Jayapura

2. Seaports

Island	Seaport
Sumatra	Sabang, AcehBelawan, North Sumatra Sibolga, North SumatraTeluk Bayur, West Sumatra Tanjung Pandan, Bangka Belitung
Riau Islands	Nongsa Terminal Bahari, Riau Islands Batam Centre, Riau Islands Sekupang, Riau Islands Citra Tri Tunas, Riau Islands Marina Teluk Senimba, Riau Islands Bandar Bentan Telani Lagoi, Riau Islands Bandar Seri Udana Lobam, Riau Islands Sri Bintan Pura, Riau Islands Dumai, Riau Tanjung Balai Karimun, Riau Islands Tarempa, Riau Islands
Kalimantan	Malundung, North Kalimantan
Sulawesi	Nusantara Pare Pare, South Sulawesi Samudera, North Sulawesi Soekarno-Hatta, South Sulawesi
Java	Marina Ancol, Jakarta Sunda Kelapa, Jakarta Tanjung Priok, Jakarta Tanjung Emas, Central Java Tanjung Perak, East Java
Bali	Benoa, Bali Padang Bai, Bali
West Nusa Tenggara	Lembar, West Nusa Tenggara
East Nusa Tenggara	Labuan Bajo, East Nusa Tenggara Tenau, East Nusa Tenggara
Maluku	Saumlakki, Maluku Tual, Maluku
Papua	Biak, Papua Jayapura, Papua Sorong, Papua

3. Land border checkpoints

Border	Checkpoint
Malaysia-Indonesia	Aruk, West Kalimantan Entikong, West Kalimantan Tunon Taka, North Kalimantan
Timor-Leste-Indonesia	Mota’ain, East Nusa Tenggara Motamasin, East Nusa Tenggara Wini, East Nusa Tenggara
Papua New Guinea-Indonesia	Sota, Papua

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When to apply for eVOA

The eVOA is issued immediately after you apply. There is no human verification in place and no risk of denial. You could even apply one hour before traveling. 

Here is the summary of when to apply for your eVOA. 

• Latest: 1 hour before traveling
• Earliest: 90 days before traveling

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Who is eligible to apply for eVOA

All countries that are eligible for the regular Visa on Arrival (VOA) are also eligible for the eVOA.

Here is the full list:

1. Albania
2. Andorra
3. Argentina
4. Armenia
5. Australia
6. Austria
7. Bahrain
8. Belarus
9. Belgium
10. Bosnia and Herzegovina
11. Brazil
12. Brunei
13. Bulgaria
14. Cambodia
15. Canada
16. Chile
17. China
18. Colombia
19. Croatia
20. Cyprus
21. Czechia
22. Denmark
23. Ecuador
24. Egypt
25. Estonia
26. Finland
27. France
28. Germany
29. Greece
30. Guatemala
31. Hong Kong
32. Hungary
33. Iceland
34. India
35. Ireland
36. Italy
37. Japan
38. Jordan
39. Kazakhstan
40. Kenya
41. Kuwait
42. Laos
43. Latvia
44. Liechtenstein
45. Lithuania
46. Luxembourg
47. Macau
48. Malaysia
49. Maldives
50. Malta
51. Mexico
52. Monaco
53. Mongolia
54. Morocco
55. Mozambique
56. Myanmar
57. Netherlands
58. New Zealand
59. Norway
60. Oman
61. Palestine
62. Papua New Guinea
63. Peru
64. Philippines
65. Poland
66. Portugal
67. Qatar
68. Romania
69. Russia
70. Rwanda
71. San Marino
72. Saudi Arabia
73. Serbia
74. Seychelles
75. Singapore
76. Slovakia
77. Slovenia
78. South Africa
79. South Korea
80. Spain
81. Suriname
82. Sweden
83. Switzerland
84. Taiwan
85. Tanzania
86. Thailand
87. Timor-Leste
88. Tunisia
89. Turkey
90. Ukraine
91. United Arab Emirates
92. United Kingdom
93. United States
94. Uzbekistan
95. Vatican
96. Venezuela
97. Vietnam

It includes countries that are also visa-exempt – all ASEAN members plus Timor-Leste. If you are from a visa-exempt country and want to stay longer than 30 days, it’s best to apply for eVOA or Tourist Visa (C1). This is because the visa exemption is not extendable, but VOA, eVOA and tourist visas are.

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Documents required for eVOA

The following documents are required to apply for Indonesia eVOA online.

1. Passport ID page photo/scan
2. Digital face photo
3. Return or onward flight ticket

1. Passport ID page photo/scan

For eVOA, your passport must be valid for at least 6 months beyond your date of arrival.

The photo/scan of your passport ID page must meet the following requirements. 

• It must be in focus, clear and not blurry
• Must not be obstructed, covered, cropped or folded
• Must be in landscape orientation (not portrait)

You have to upload your passport photo/scan twice within the application. 

The first time, it must be a photo in JPG/PNG format. It won’t accept scanned copies. It must be a photo taken using your mobile phone or a camera.

The second time, it must be a PDF. 

2. Digital face photo requirements

You must upload a photo of your face. The photo must meet the following requirements. 

1. Must be a face photo, in color with a neutral expression
2. From the top of the head, including the hair, to the bottom of the chin should be around 50-60% of the photo’s total height.
3. From the bottom of the photo to the level of the eyes should be around 50-60% of the photo’s total height.

The digital photo file must meet the following requirements. 

1. File format must be JPEG, JPG, or PNG only
2. File dimensions must be at least 400 by 600 pixels
3. File size should be no more than 2 MB

The system is not too strict with photo requirements as it’s automatic and not checked by a human. As long as your face is clearly visible, centered, and not too close or too far, it will be accepted.

3. Return or onward flight ticket

You must upload a copy of your return or onward flight ticket. This is not the flight ticket to enter Indonesia but to leave Indonesia. 

You can submit any ticket as there is no human verification. But I recommend submitting your actual return or onward ticket as you may be asked to show it at immigration. 

If you don’t have an onward ticket, you can use a service like Best Onward Ticket for your visa. 

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eVOA fee

The eVOA fee is 500,000 IDR but you will also pay a 19,500 IDR card processing fee. The total is 519,000 IDR or around 32 USD.

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Processing time

The eVOA is processed instantly. It will be sent to your email right after you pay.

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How to apply for Indonesia e-VOA

Before you apply for your Indonesia eVOA, I suggest creating an account. This will make keeping track of your Indonesia visas and also extending them later much easier.

Step 1: Create new account

Go to the official Indonesia eVisa Imigrasi website.

Click on the Sign In button at the top.

In the login page, click on the Create Account link.

Then, click on Foreigner under PERSONAL.

Enter the following information to create your account.

Section: Personal Information

• Document Type [Instruction: Select Passport from the options]
• Biography Passport Page [Instruction: Upload a scan or photo of your passport biodata page]
• Photo [Instruction: Upload your digital face photo]
• Full Name [Instruction: Enter your full name as per your passport. If you have given name, middle name and surname in your passport, enter them all seperated by a space]
• Sex [Instruction: Enter your sex as per your passport]
• Place of Birth [Instruction: Enter your place of birth as per your passport]
• Date of Birth [Instruction: Enter your date of brith as per your passport]
• Phone Number [Instruction: Enter your mobile phone number]
• Mother’s Name [Instruction: Enter your mother’s name]

Section: Passport Information

• Document No. [Instruction: Enter your passport number]
• Nationality [Instruction: Enter the country of your passport]
• Date of Issue [Instruction: Enter your passport issue date]
• Date of Expiry [Instruction: Enter your passport expiry date]
• Issuing Country [Instruction: Enter the country that issued your passport]

Section: Account Information

• Email [Instruction: Enter your email address]
• Email Confirmation [Instruction: Reenter your email address]
• Password [Instruction: Enter a password]
• Confirm Passport [Instruction: Reenter your password]

Click on the Submit button.

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Step 2: Select visa type

Go the Indonesia eVisa Imigrasi homepage again.

Click on the Apply button.

Select the following information to determine the visa type you need (B1 in this case).

• I am traveling on a passport from [Instruction: Select the country of your passport from the options]
• The main purpose of my visit to Indonesia is [Instruction: Select General, Family or Social from the options]
• The sub purpose of my visit to Indonesia is [Instruction: Select Tourism, Family Vist and Transit from the options]
• I want to explore & chose a visa [Instruction: Select B1 – Tourist (Visa on Arrival) from the options]
• I am planning to stay [Instruction: Select 30 days from the options]

Information about Type of Visa B1 will be displayed. Read the details and click on Detail & Apply button.

A pop-up with more details such as stay duration, fee, etc. will be displayed. Click on the Apply button at the bottom of the popup.

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Step 3: Upload passport and photo

Click on the Upload button for pasport and upload your passport biodata page.

Click on the Upload button for photo and upload your digital face photo.

Click on the Next button.

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Step 4: Fill out the application form

Section: Visa Type Information

Nothing needs to be filled out here as the information is auto-populated from the previous screens.

Section: Personal Information

• Full Name [Instruction: Enter your full name as per your passport. If you have given name, surname or middle names in your passport, detailed instructions are below.]
• Sex [Instruction: Enter your sex as per your passport]
• Place of Birth [Instruction: Enter your place of birth as per your passport]
• Date of Birth [Instruction: Enter your date of brith as per your passport]
• Phone Number [Instruction: Enter your mobile phone number]

Section: Passport (or other travel document) Information

• Document Type [Instruction: Select Passport from the options]
• Document No. [Instruction: Enter your passport number]
• Nationality [Instruction: Enter the country of your passport]
• Date of Expiry [Instruction: Enter your passport expiry date]
• Issuing Country [Instruction: Enter the country that issued your passport]

Section: Address in Indonesia

• Residence Type [Instruction: Select Hotel from the options]
• Address [Instruction: Enter your hotel’s address]
• Postal code [Instruction: Enter your hotel’s postal code]

Depending on the postal code entered, rest of the fields Province, City, District, Village and Immigration office are automatically populated.

Upload: Main Document – Return ticket

Upload your proof of return or onward ticket out of Indonesia. If you have booked a round-trip ticket, you can upload that. If you booked a one-way ticket and planning to extend your stay, you can get a proof of onward ticket from Best Onward Ticket.

Upload: Supporting Document – Passport biodata page

Upload your passport biodata page (yes, again!) in PDF format this time.

Click on the Next button.

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Step 5: Review and submit

Review the entered information and uploaded documents carefully. Check the “Check?” box for every information and document to confirm that you have reviewed it.

Check the box for “I understand that the data filled…” and click on the Save button.

You will be taken to the Visa Application page from where you will make the payment.

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Step 6: eVOA fee payment

In the Visa Application page, you will see the B1 visa you have just applied. You will a Detail button. Click on that Detail button.

This will take you to the payment page.

Scroll all the way to the bottom and click on the Payment button.

You will be taken to the credit card form, where you will enter your credit card details and click on the Pay Now button.

Once your payment is successful, you will be take back to the Visa Application page where you will be able to download your approved eVOA.

You will see a “e-Visa” button for the B1 visa application you have just submitted and paid for. Click on the “e-Visa” button to download your visa.

You will also receive an email with your eVOA PDF as an attachment.

You can print it if you prefer, but you really don’t have to. You can simply show the PDF on your phone for check-in and immigration.

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eVOA entry procedure at the airport

When you arrive, head directly to Immigration. 

Ignore the signs that point to “Visa on Arrival” or “VOA payment”. These signs are for the people who would pay and obtain VOA at the airport. You already have the eVOA!

Present your passport and eVOA to the immigration officer. You can carry a print of your eVOA but it’s not mandatory. Showing it on your phone is sufficient.

The officer may ask you how long you intend to stay in Indonesia and where you want to go. He may ask to see your return or onward ticket.

The onward ticket may be for a date that’s after the 30 days initially allowed by the eVOA. Immigration accepts flight tickets up to 60 days from the date of entry – just say you will extend the eVOA.

The officer will then stamp your passport with a “Stay Permit”. Take note of the date next to “Valid until”. This is the last day you can legally stay in Indonesia (unless you extend).

After you pass Immigration, collect your luggage and head to Customs. Make sure you have completed the online All Indonesia Arrival Card as you’ll have to scan the QR code to proceed.

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eVOA extension process

You can extend the eVOA once for an additional 30 days. The fee for eVOA extension for 30 days is 500,000 IDR plus 19,500 IDR card processing fee

The extended duration of stay is added to the original duration of stay. You can only extend within 14 days of your stay permit expiry. You will get 60 days in total.

For example, if you enter Indonesia with eVOA on 01 June and extend on 20 June, you can stay in Indonesia until 30 July.

The simplest way to extend your eVOA is to scan the QR code at the bottom of the PDF file. This will bring up the retrieve or extend stay permit page. 

Enter your passport number, nationality, and date of birth and the system will show your eVOA and an “Extend” button on the right side.

From here on, the process is straightforward. Fill in the necessary details (they may auto-populate), pay and submit the online application.

After that, you will receive an email with details on when to visit the immigration office for a photo and an in-person interview.

After the interview at the immigration office, your extension will be granted within 3-4 working days. Extension approval may not come to your email, so keep checking the status of your application online.

Even though Indonesia is digitizing its visa and extension processes, the online system is still full of errors, and the process is rarely that simple. There are countless errors, lack of eVOA data, missing extend button, payment failures, etc. Check out this thorough guide to problems with the Indonesian eVOA if you encounter any yourself.

What should you do if you can’t extend online?

There are multiple reasons, mostly due to the glitchy nature of the eVOA website. Some possible fixes include:

• Try again later
• Use VPN
• Use a different browser
• Use Incognito Window
• Use a different device

As a last resort, if nothing seems to work, you can extend the eVOA in person by visiting the nearest Immigration Department. You can also use one of the many visa agents available in Bali and elsewhere. They charge a bit more but will spare you from making repeated trips to the immigration office.

Credits: Maps are made with mapchart.net