The US visa appointments are very limited these days. Oftentimes, you don’t see any available appointments at all. Even if there are any, they are taken in the blink of an eye.
Checking for availability 24/7 is very much necessary. But if you check for the availability too often on US Travel Docs, the system will prompt you with the following message.
“You are approaching the maximum number of times you may view this page. Please complete your transaction at this time.”
It’s already frustrating with limited appointment availability. On top of that, this message can freak you out.
In this article, you will learn when this error message comes up and what happens after. You will also learn ways to avoid this issue altogether.
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When does this CGI error come up?
In US Travel Docs, you are only allowed to perform a certain fixed number of actions on your appointment page. In my experience, the allowed number of actions in a given day is about 12. Performing more than 12 actions on your appointment page may block you from viewing or booking an appointment until 12 am EST the next day.
An “action” on the appointment page can be simply viewing the appointment page, refreshing the calendar page, changing the consulate, changing the date/time, etc.
You don’t really need 12 actions to view or book a US visa appointment on US Travel Docs. But if you pick a date, then change it, go back again and change the consulate, etc, then you will risk exhausting your allowed number of actions and getting blocked until the next day.
When you have almost exhausted your allowed number of actions for that day, you will be presented with this message.
“You are approaching the maximum number of times you may view this page. Please complete your transaction at this time.”
When you see this message and the desired appointment is available, go ahead and finish booking your appointment. But if you continue to change things, you will exhaust your 12 allowed actions.
Once you exhaust all your 12 allowed actions for that day, you will be presented with the following message.
“You have exceeded the limit for viewing this page and your limit will be reset as of tomorrow.”
When you see the above message, you are blocked from viewing the appointments page until 12 am EST the next day. At this time, it’s important to log off and not go back into your account until midnight, that’s 12 am EST the next day.
If you continue to click around in your account, you risk getting your CGI account frozen for 72 hours.
If you have to log back in to update or make some changes to your information, wait at least 6 hours before logging back in. If you log back in without waiting at least 6 hours, you will risk your account freezing.
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Why is there a limit on how many actions you can perform?
There are two reasons why actions on the appointment page are limited.
Reason 1: Placeholder accounts
Visa agents usually have a large pool of placeholder accounts. The main purpose of these placeholder accounts is to look up and hold appointments, and not actually attend one. This way, they can have a better grip on appointment availability and can get appointments quickly for their clients.
If CGI Federal suspects that your account is being used only to view appointments but not to book one, then it will restrict access by blocking your account until 12 am EST the next day.
Reason 2: Bots and automated software
There are visa agents that automate the task of finding the availability of appointments. This helps them get the earliest appointments possible for their clients. Since software and bots can monitor the systems 24/7, they can find appointments much more quickly than a human.
This helps visa agents find appointments for their clients, but it hurts people like you and me who are looking for appointments manually. Taking away all available appointments by agents can lead to appointment unavailability for applicants like us who are looking manually.
CGI Inc., which built and maintains US Travel Docs, has measures to curb such bots actively. The system restricts the bot’s activity so genuine applicants can find appointments. But it’s difficult to differentiate between a bot and a human. If the system suspects bot-like activity, it will restrict your activity until 12 am EST the next day.
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Scenarios that lead to exhausting your allowed number of actions
While booking your appointment, you may run into a few hurdles that would force you to go back and forth. This may lead to exhausting your allowed number of actions for that day.
Let’s look at a few scenarios that can lead to exhausting your allowed number of actions.
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Scenario 1: There are no available appointments at this time
When you view the available appointments and if there are no appointments, the system will present you with the following message.
“There are no available appointments at this time. Please check back in a few days as the consular section will open more appointments.”
That means there are no available appointments across the board. You can just log off and try again after a few hours. But if you log in quite often throughout the day to view the availability, then you may run out exhausting your allowed number of actions.
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Scenario 2: OFC appointment is available but there are no consular appointments
In some countries, applying for a US visa requires scheduling two appointments, one for biometrics called an OFC (Offsite Facilitation Center) appointment and the other for your visa interview called a consular appointment. These two appointments must be within 15 days apart.
If you are able to get an OFC appointment but there are no consular appointments available within 15 days of OFC, then you will be presented with the following message.
“There are currently no appointments available. Please press the Back button and choose a new OFC appointment Date.”
In cases like these, you will go back to change your OFC appointment date to see if there is a matching consular appointment. Going back and forth like this may quickly exhaust your allowed number of actions.
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Scenario 3: No OFC or consulate appointments available at your selected consulate
If there are no appointments available at your selected consulate, you will be presented with the following message.
“There are no available appointments at the selected location. Please try again later.”
When this happens, you usually tend to change your consulate and try again. If there are quite a few consulates in your country, then you may be compelled to view appointments for each consulate.
For example, India has 5 US consulates and embassies. If you go through all the consulates a few times in a day, then you will exhaust your allowed number of actions for that day.
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Scenario 4: Not enough time slots for your family or party
If your family or party has quite a few people or you need an interview in a regional language, then you may be presented with the following message.
“There are no time slots available for the total number of people selected. Please select a different date or location.”
In each consulate, there are only a limited number of visa officers who can handle large groups or interviews in a regional language. Even though the appointments seem to be available, there may not be any available for your group size or the language you selected.
When this happens, you are forced to select a different date or location. If you do this a few times in a day, then again, you will exhaust your allowed number of actions.
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Scenario 5: System error
System errors are not uncommon either, especially when the system is overloaded. This usually happens when more appointments are made available and somehow the news gets out. You may see the following message.
“Error scheduling your appointment. Please try again later.”
In this situation, you can try again, but if this error comes up again and again, it’s necessary to log off for a few hours. If you keep at it, then you will run into exhausting your allowed number of actions.
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Conclusion
Visa appointments at the US consulates are limited these days. Continuous monitoring of appointments is necessary. But if you check for appointments too often on the US Travel Docs website, you will be presented with the following message.
“You are approaching the maximum number of times you may view this page. Please complete your transaction at this time.”
When this message comes up, it’s necessary to complete your appointment booking or simply log off for a few hours.
To prevent visa agents from taking away all the appointments and curb any bot-like activity, CGI Federal has measures in place to block the user from viewing the appointments page too many times in a day.
Have you ever run into this issue or been blocked from viewing the appointments? If so, let me know in the comments.
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Zeel says
Hi. I’ve been shown “You have exceeded the number of times viewing this page” on OFC Appointment scheduling page. It’s been showing since 30 Nov 1:30 PM. Do I need to wait till 1st Dec 1:30 PM?
Thirumal Motati says
Hi Zeel! When you see that message, it’s better to log off and give it a day. Wait till 1st Dec 12am EST and you can log back in. You should not see that message after.
Shalini Aggarwal says
Hi, quite an elaborate explanation but still not able to help myself after reading this. How to schedule OFC appointment and visa interview simultaneously. Quite a few dates are available in another city for OFC but how do look for visa interview dates?
Thirumal Motati says
Hi Shalini! OFC and inverview appointments must be scheduled together. You cannot schedule just the OFC or interview. You cannot also see the available dates for your interview until unless you select your date for your OFC appointment. Once you select the date for your OFC appointment, you can see the available dates for your interview. If there aren’t any dates available for your interview, you will be forced to start over again from the OFC appointment.
Akash says
I have been provided with the issue called (You are approaching the maximum number of times you may view this page. Please complete your transaction at this time). I logged in on 29th Nov at 4pm then at 9pm and then at 10:30pm. They were showing me the same issue, I might have clicked the screen multiple times before I accept it. So I simply decided to not log into CGI account for at least 42 hrs. I did that and I tried to log in on 30 th Nov at 11:00pm. But, I am getting the same notification even after keeping in mind the clicking limit after login. What is the issue? What to do now? As slots are opening now and this issue is happy with me.
Thirumal Motati says
Hi Akash! Unfortunately, only the GGI developers know what exactly triggers that message. We know that more than 12 actions in a day can trigger it but it’s unclear how the day is calculated. Is it 12am to 12pm your time or wherever the CGI server is? If you are getting this message even if you haven’t performed any actions, I suggest continuing further to find an appointment. It might be a system error so it may not freeze your account. Alternatively, you can also contact CGI portal customer service to ask what should you do in that case.
fasahat says
Any trick to get an early B1/B2 visa interview slot in this current scenario?
Thirumal Motati says
Hi Fasahat! Unfortunately, I’m not aware of any tricks. The only option I know is to keep trying. But there are quite a few WhatsApp groups where people post when they see appointments. I don’t know those groups but if you can find them for your location, they can be extremely helpful. Another option is to check on YouTube. Some agents talk about timings in a day, tips and hacks. I haven’t tried and tested these personally, so I don’t prefer to mention these to my readers.
Swati says
I am getting this error continuously for the last so many days – “there are currently no appointments available. Please press the Back button and choose a new OFC appointment Date.”
Thirumal Motati says
Hi Swati! That means there are no consular appointments available within 15 days of your OFC appointment. In that case, you will click on the back button and select an OFC date about 15 days from your previous OFC appointment to see if there are any consular appointments available.
sanmoljeet says
Why does a CGI portal account gets frozen for 72 hours or sometimes 48 hours after attempting two logins? Do you have any solution to this problem? Please let me know to solve it.
Thirumal Motati says
Hi Sanmoljeet! CGI Federal does not disclose what exactly triggers freezing accounts. If they disclose it, hackers, bots and agents can easily find ways to work around this problem. Apart from what I have mentioned in this article, I don’t have any other solutions to this problem.
Harshit Jain says
I am seeing the “You are approaching the maximum number of times you may view this page. Please complete your transaction at this time” error message. And everything in my profile seems to be lost, it’s asking me to fill in the details again. What should I do? It’s already been 3 days now and I still can’t access my profile.
Thirumal Motati says
Hi Harshit! When you see that message, it means basically you will have to wait a few hours. But it will not wipe out any information in your profile. If the information in your profile is deleted, it must a different issue. You can either re-enter your details or contact US Travel Docs customer service.